Return and Refund Policy

At USA Holiday Merch, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our straightforward return and refund policy.

Returns

Eligibility for Returns:

  • Items must be unused, unworn, and in the same condition that you received them.
  • Products must be returned with the original tags and packaging.
  • Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Customized or personalized items.
  • Clearance or sale items.
  • Gift cards.

To initiate a return, please contact our customer support team at info@usaholidaymerch.com with your order details. Once approved, you will receive further instructions on how to return your item.

Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Delayed or Missing Refunds:

  • If you haven’t received a refund yet, please check with your bank or credit card company, as processing times can vary.
  • If you’ve done this and still haven’t received your refund, contact us at info@usaholidaymerch.com

Exchanges

We only replace items if they are defective, damaged, or you received the wrong item. If you need to exchange a product, contact us within 30 days of delivery atinfo@usaholidaymerch.com for assistance.

Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the item was defective, damaged, or the wrong item was sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you have any questions or need further clarification about our return and refund policy, please reach out to us at info@usaholidaymerch.com. Thank you for shopping with USA Holiday Merch!